1

TELEPHONIC SUPPORT

 

 

Get the necessary support for your office applications, browsers, e-mails and network connectivity. We also manage specific applications, and we can act as a technical liaison for the custom content packages of third parties.

100% of the calls answered under 60 seconds.0%
Remote dispatching of 85% of the calls.0%
Customer satisfaction rate over 90%.0%
Do you want to contact one of our IT experts?

2

LEVEL II COMPUTER SUPPORT

 

 

Whether it’s a faulty power supply, a failure on a workstation or server, our team can detect and solve the problem under four (4) hours. 

3

LEVEL III COMPUTER SUPPORT

 

 

Get computer support given by experts from various fields such as networking, Microsoft servers, computer security, virtualization, data backups, data centres, IP telephony and much more.

4

MOBILITY

 

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In a time of mobility, computers, tablets and smartphones are all standard tools that help you access at all times the necessary information for your work and personal activities. CDMS is there when it’s not working!  

 

Are you not receiving your e-mails on your phone anymore? Are you unable to connect remotely to your office (VPN) or, you lost your cell… and all the company’s data is saved on it? 

 

CDMS will help you set up and troubleshoot these small tools with great potential!

  • "After the hotel opening, we were introduced to the service delivery arm of CDMS, I continue to be extremely satisfied with the rapid response support we receive 24 hours a day by all of the different departments, through continuous monitoring of all our systems, the helpdesks quick and knowledgeable response, the Server and Security department and last but not least the onsite technical staff, all these services proven to be excellent. I have worked with different IT service providers in Montreal, and across the world, but CDMS has proven to be listed among the best choice company I have ever worked with."

    Antoine Naoum, Le Mount Stephen General Manager

  • "Having real visibility and metrics on my IT environment enable TIDAN the opportunity to align its business strategies with its support needs. I can also now take corrective actions and undertake worthwhile projects that contribute to the continuous improvement in quality of service we provide to our own customers. I only wish I had encountered CDMS sooner."

    Philip Guerin- VP Corporate Accounting, Tidan Hospitality and Real Estate Group.

  • "I wanted to drop you a line to let you know that we are very happy with the technical services you have been providing us with over the last five years. Your professionalism and constant effort to be of assistance have not gone unnoticed. I would refer your services for IT assistance without hesitation."

    Bonnie J. Gallagher - Barsalou Lawson Rheault

Keep an eye on what’s happening at CDMS!