24/7/365 Service Desk, ITIL®

“I have dealt with all kinds of “technical” people throughout the years but have never had a more pleasant experience with a group that not only knew their stuff but I was also able to communicate with”

Sossi Dayian, General Manager
Airoute Cargo

We are open for business 24/7 and 365 days per year! Just dial 1-866-337-2367

CDMS Service Desk (Level 1)

CDMS Service Desk can help save your organization time & money

Your organization will at some point incur downtime; run the risk of losing productivity and business effectiveness, should a technical incident or issue occur.

We provide professionally-staffed first level support for your desktop applications, including office suites, browser, e-mail and network connectivity. We also support specific applications and can act as a technical liason for third-party custom packages.

  • Calls are answered within 60 seconds
  • Average length of calls is 5.5 minutes
  • 85% of all calls are resolved remotely
  • Customer satisfaction rate > 90%
  • ITIL Certified

Automated Ticket Tracking

THe CDMS automated ticketing system tracks all support questions from initial call to it’s final resolution and ensures that the flow of the problem resolution is handled quickly and effiently. Tracking records can be an invaluable tool for the prevention of recurring problems, and can also be used to increase employee productivity. Access to this information is always available to you for immediate reference or as a monthly management report.

Our Service Desk will resolve issues as quickly as possible thus reducing or even eliminating the cost and impact of downtime.

Service Desk packages are offered on; a per incidence bases or for a fixed monthly fee, Monday to Friday or unlimited 24/7 support.
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